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Frequently Asked Question
A removalist is a professional who specializes in helping people move their belongings from one location to another. They offer a range of services, including packing, loading, transporting, unloading, and unpacking to make the moving process as stress-free as possible.
When choosing a removalist in Sydney, there are several factors you should consider, such as their reputation, experience, licensing, insurance, cost, and the services they offer. It’s also a good idea to get quotes from several companies and read customer reviews before making a decision.
The cost of hiring a removalist in Sydney depending on several factors. The size of your move, the distance you’re moving, the number of items you have, and the services you need are all factors that will impact the cost. On average, the cost can range from a few hundred dollars to several thousand dollars.
A removalist is a professional who specializes in helping people move their belongings from one location to another. They offer a range of services, including packing, loading, transporting, unloading, and unpacking to make the moving process as stress-free as possible.
Yes, many removalists in Sydney offer packing services. This can include packing and labeling all of your belongings, as well as providing packing materials.
Yes, professional removalists in Sydney should have insurance coverage to protect your belongings during the moving process. It is important to confirm that the removalist you choose has adequate insurance coverage.
TERMS & CONDITIONS
VIEW PRIVACY POLICY
1. We respect your privacy
(a) KV TRANSPORT PTY LTD (KV REMOVALIST) respects your right to privacy and is
committed to safeguarding the privacy of our customers and website
visitors. We adhere to the Australian Privacy Principles contained in the
Privacy Act 1988 (Cth). This policy sets out how we collect and treat
your personal information.
(b) “Personal information” is the information we hold which is identifiable as
being about you.
2. Collection of personal information
(a) KV TRANSPORT PTY LTD (KV REMOVALIST) will, from time to time, receive and store
the personal information you enter onto our website, provided to us
directly or given to us in other forms.
(b) You may provide basic information such as your name, phone number,
address and email address to enable us to send information, provide
updates and process your product or service order. We may collect
additional information at other times, including but not limited to, when
you provide feedback when you provide information about your personal
or business affairs, change your content or email preference, respond to
surveys and/or promotions, provide financial or credit card information,
or communicate with our customer support.
(c) Additionally, we may also collect any other information you
provide while interacting with us.
3. How we collect your personal information
(a) KV TRANSPORT PTY LTD (KV REMOVALIST) collects personal information from you in
a variety of ways, including when you interact with us electronically or in
person, when you access our website and when we provide our services
to you. We may receive personal information from third parties. If we do,
we will protect it as set out in this Privacy Policy.
4. Use of your personal information
(a) KV TRANSPORT PTY LTD (KV REMOVALIST) collects personal information from you in
a variety of ways, including when you interact with us electronically or in
person, when you access our website and when we provide our services
to you. We may receive personal information from third parties. If we do,
we will protect it as set out in this Privacy Policy.
5. Disclosure of your personal information
(a) We may disclose your personal information to any of our employees,
officers, insurers, professional advisers, agents, suppliers or
subcontractors insofar as reasonably necessary for the purposes set
out in this Policy. Personal information is only supplied to a third party
when it is required for the delivery of our services.
(b) We may from time to time need to disclose personal information to
comply with a legal requirement, such as a law, regulation, court order,
subpoena, warrant, in the course of a legal proceeding or in response to
a law enforcement agency request.
(c) We may also use your personal information to protect the copyright,
trademarks, legal rights, property or safety of KV TRANSPORT PTY LTD (KV REMOVALIST), WWW.kvremovalist.COM.AU, its customers or third
parties.
(d) Information that we collect may from time to time be stored, processed
in or transferred between parties located in countries outside of
Australia. These may include but are not limited to Australia, India
(e) If there is a change of control in our business or a sale or transfer of
business assets, we reserve the right to transfer to the extent
permissible at law our user databases, together with any personal
information and non-personal information contained in those databases.
This information may be disclosed to a potential purchaser under an
agreement to maintain confidentiality. We would seek to only disclose
information in good faith and where required by any of the above
circumstances.
(f) By providing us with personal information, you consent to the terms of
this Privacy Policy and the types of disclosure covered by this Policy.
Where we disclose your personal information to third parties, we will
request that the third party follow this Policy regarding handling your
personal information.
6. Security of your personal information
(a) KV TRANSPORT PTY LTD (KV REMOVALIST) is committed to ensuring that the
information you provide to us is secure. In order to prevent unauthorised
access or disclosure, we have put in place suitable physical, electronic
and managerial procedures to safeguard and secure information and
protect it from misuse, interference, loss and unauthorised access,
modification and disclosure.
(b) The transmission and exchange of information is carried out at your
own risk. We cannot guarantee the security of any information that you
transmit to us or receive from us. Although we take measures to
safeguard against unauthorised disclosures of information, we cannot
assure you that the personal information that we collect will not be
disclosed in a manner that is inconsistent with this Privacy Policy.
7. Access to your personal information
(a) You may request details of personal information that we hold about
you in accordance with the provisions of the Privacy Act 1988 (Cth). A
small administrative fee may be payable for the provision of
information. If you would like a copy of the information, which we hold
about you or believe that any information we hold on you is inaccurate,
out of date, incomplete, irrelevant or misleading, please email us at
kvremovalist@gmail.com
(b) We reserve the right to refuse to provide you with information that we
hold about you, in certain circumstances set out in the Privacy Act.
8. Complaints about privacy
(a) If you have any complaints about our privacy practises, please feel free
to send in details of your complaints to 48 ironwood crescent,
Blacktown NSW 2148. We take complaints very seriously and will
respond shortly after receiving written notice of your complaint.
9. Changes to Privacy Policy
(a) Please be aware that we may change this Privacy Policy in the future.
We may modify this Policy at any time, in our sole discretion and all
modifications will be effective immediately upon our posting of the
modifications on our website or notice board. Please check back from
time to time to review our Privacy Policy.
10.Website
(a) When you visit our website
When you come to our website (WWW.kvremovalist.au) we may
collect certain information such as browser type, operating system, website
visited immediately before coming to our site, etc. This information is used in
an aggregated manner to analyse how people use our site, such that we can
improve our service.
(b) Cookies
We may from time to time use cookies on our website. Cookies are very small
files which a website uses to identify you when you come back to the site and
to store details about your use of the site. Cookies are not malicious programs
that access or damage your computer. Most web browsers automatically
accept cookies but you can choose to reject cookies by changing your browser
settings. However, this may prevent you from taking full advantage of our
website. Our website may from time to time use cookies to analyses website
traffic and help us provide a better website visitor experience. In addition,
cookies may be used to serve relevant ads to website visitors through third
VIEW TERMS & CONDITIONS
These conditions explain the rights, obligations, and responsibilities of all parties’
subject to clauses 1.1 and 1.2. Before requesting a quote or making a booking, please
read through these terms and conditions and save a copy for future reference. By
making a booking, regardless of the method used to make the booking, you agree to
be legally bound by these Terms and Conditions.
1. DEFINITIONS
In these conditions:
“We” means KV TRANSPORT PTY LTD (KV REMOVALIST) ABN 33 663 786 927, and
“Us” and “Our” have corresponding meanings;
“You” means the party entering into the agreement for Services with Us, and
includes the party to whom Our quotation is addressed and the party by whom
the acceptance is signed, and “Your” has a corresponding meaning;
“Goods” means all furniture and other effects which are to be the subject of
the Services;
“Services” means the whole of the work to be undertaken by Us in connection
with the Goods including removal and (if applicable) storage;
“Subcontractor” means any person other than one of Our employees who,
under any agreement or arrangement with Us (whether directly or indirectly)
performs or agrees to perform the whole or any part of the Services;
· Words in the singular include the plural, and words in one or more genders
include all genders.
2. WE ARE NOT COMMON CARRIERS
We are not common carriers and accept no liability as such. We reserve the
right to refuse to quote for the carriage of goods for any particular person and
for the carriage of any goods or classes of goods at Our discretion.
3. YOUR OBLIGATIONS AND WARRANTIES
Information supplied by You. You warrant that any information which You
have provided to Us and on which We have reasonably relied in assessing any
quotation or estimate of the resources necessary to carry out the work is
accurate. Our quotes are subject to availability at the time the quote was
provided to You. We give no guarantee there will be availability if You book
at a later date.
Owner or Authorised Agent. You warrant that, in entering into this agreement,
you are either the owner of the Goods or the authorised agent of the owner.
Presence at Loading/Unloading. You will ensure that You or some person on
Your behalf is present when the Goods are loaded or unloaded, except if they
are being unloaded into or loaded from store.
Dangerous Goods. You warrant that the Goods do not include any firearms or
goods which are or may become of a dangerous, corrosive, highly
combustible, explosive, damaging or noxious nature nor likely to encourage
any vermin or pest unless You have disclosed to Us in writing the presence
and nature of any such items prior to them being made available to Us for
loading or storage. We may refuse to remove or store such items. If We
discover any article or substance of this nature after the Goods have been
received by Us, we may take any reasonable action, including destruction or
disposal, as We may think fit without incurring any liability to You.
Fragile Goods and Valuable Items. You will, prior to the commencement of
the removal or storage, given to Us written notice of any Goods which are of
a fragile or brittle nature and which are not readily apparent as such, or which
comprise jewellery, precious objects, works of art, money, collections of items
or precision equipment, in any case, having a value in excess of $500.
Goods Left Behind or Moved in Error. You will ensure that all Goods to be
removed (other than Goods being removed from store) or stored are uplifted
by Us and that none is taken in error or left behind.
Necessary Documents. Obtain at Your own expense, all documents, permits,
permissions, licences, customs documents necessary for the removal to be
completed.
Ensure there is suitable parking available within 10 metres of an appropriate
doorway. Pay for any parking or meter suspension charges or fines incurred
by Us in carrying out the work.
Arrange proper protection for goods left in unoccupied or unattended
premises, or where other people such as (but not limited to) tenants or
workmen are or will be present.
Prepare adequately and stabilize all appliances or electronic equipment prior
to their removal. Empty, properly defrost and clean refrigerators and deep
freezers. We are not responsible for the contents.
Ensure that the goods are adequately packed or packaged for transportation.
Packing service can be provided by Us upon request. All packaging materials
are at an additional cost.
Carpets and Floor. Arrange for suitable protection or coverings for carpets and
other floor coverings.
Allow Us to carry out Our responsibilities. Should You assist with any aspect
of the moving of items and damage is caused during this assistance then no
liability shall be held by Us.
Special Requirements. Provide Us with any information reasonably required,
to assist with the free movement of items to be moved, and to advise of any
special requirements or care of particular items.
Special Items. Notify Us before making a booking if You have any of the
following items:
· Any items heavier than 80kg;
· Any items larger than 2.5 metres in length;
· Double door or commercial refrigerator;
· Piano or organ;
· Items made from marble;
· Glass tabletops or cabinets;
· Large pot plants;
· Animal enclosures, fish tanks, etc.;
Sensitive and/or delicate items such as fishing rods;
Jewellery, watches, trinkets, precious stones or metals, money, deeds,
securities, mobile telephones, portable media and computing devices,
stamps, coins, or goods or collections of any similar kind.
We reserve the right not to move any of the above-listed items (3.15) if we
were not informed of such items at the time of the booking. There may also be
additional charges for moving any of the above items.
You warrant that the goods do not include any firearms or goods which are or
may become of a dangerous, corrosive, highly combustible, explosive,
damaging or noxious nature nor likely to encourage any vermin or pest unless
You have disclosed to Us in writing the presence and nature of any such items
prior to them being made available to Us for loading or storage. We may
refuse to remove or store such items. If we discover any article or substance
of this nature after the goods have been received by Us, We may take any
reasonable action, including destruction or disposal, as We may think fit
without incurring any liability to You.
You should inspect all the goods as they are unloaded and/or relocated. If
there is any loss of or damage to goods that You consider having been caused
by Us, please ensure You notify Our office no later than 24 hours after
completion of the job. Unless You advise Us within 24 hours of completion of
the job, we will not be responsible or liable for any such alleged loss or
damage.
Our staff will not collect used butchers’ paper, boxes or rubbish. It is Your
duty to dispose of these or book Our service of waste disposal.
We expect You to be polite and not rude to Our staff. We reserve the right to
refuse or stop the service, at any point, if You or the people in Your property
are not acting in a professional manner.
We recommend You arrange adequate insurance cover for the goods
submitted for removal transit and/or storage.
Other than by reason of Our negligence or breach of contract, we will not be
liable for any loss or damage, costs or additional charges that may arise from
failure to discharge these responsibilities. You may not withhold any part of
the agreed price, even if there has been any loss, damage, breakage or if there
is any dispute between You and us.
4. METHOD OF CARRIAGE AND SUBCONTRACTORS
Mode of Carriage. We shall be entitled to carry or arrange for the carriage of,
the Goods by any reasonable route and by any reasonable means.
We may use a Subcontractor or Subcontractors to undertake the whole or any
part of the Services, but if We do so, We will continue to be responsible to
You for the performance of the Services.
Liability of Subcontractors and Employees. Any provisions in these
conditions which limit Our liability also apply to Our Subcontractors and to
Our employees and to the employees of Our Subcontractors. For the purposes
of this subclause, We are or are deemed to be, acting as agent or trustee on
behalf of each of the persons referred to, and each of them shall to that extent
be deemed to be parties to this agreement.
5. DELIVERY
Delivery We shall not be bound to deliver the Goods except to You or a
person authorised in writing by You to receive the Goods. If We cannot
deliver the Goods either because there is no authorised person there to receive
them on Our arrival, or because We cannot gain access to the premises, or for
any other reason beyond Our control, We will be entitled to unload the Goods
into a warehouse, and will be entitled to charge an additional amount for
storage and for the subsequent re-delivery of the Goods. If this happens, We
will endeavour to contact You to ascertain whether You have any alternate
instructions
6. CHARGES AND PAYMENTS
· Variation of Work Required and Delay. If the work You ultimately require Us
to do varies from the work for which a quotation or estimate has been given,
or if We are prevented from or delayed in undertaking the Services or any
part, therefore (except where that prevention or delay results from a factor
within Our control), we will also be entitled to make a reasonable additional
charge. We will also be entitled to reimbursement from You of any amount
which We have been required to pay to a third party (other than a
Subcontractor) to obtain or effect delivery of the Goods.
· Hourly Rate. Our prices quoted in the booking confirmation are per hour rates
and are charged in 30-minute increments. The prices are not a fixed price but
an hourly rate. We start the job on arrival to the pick-up address at the agreed
time. The hourly rate finishes when all Your items have been moved and You
are satisfied with the service. Duration is being rounded up to the minimum
time or to the next half an hour above.
· Minimum time. Pick up/Delivery service incur a 1-hour minimum charge,
Apartment Moving and Office Relocation – 2 hours, packing – 3 hours
minimum charge.
· Call-out fee. A call-out fee will be charged on particular moves to cover Our
travel expenses travelling to and from the move. This fee will be quoted to
You prior to Your move.
· Delays due to traffic conditions or road repairs, selection of route and the like
and vehicle break down are inherent in the furniture removal industry. We will
not be liable for any loss or damage or consequential loss as a result of our
transit or being delayed for any reason other than factors within our control.
· Payment is required by cleared funds immediately upon completion of the
removal or in advance of the storage period. Payments are accepted by cash,
bank transfer or credit/debit cards. Debit/credit card payments incur a 2%
surcharge. Cheques are not accepted as a form of payment.
· The surcharge of 15% applies on evenings, Sundays and Public Holidays.
· Alteration of Dates. If a date for the performance by Us of any Services is
agreed upon in the quotation and acceptance or subsequently, and You require
that date to be altered or the Goods are not available on that date, We will be
entitled to make a reasonable additional charge for any loss or additional
expense occasioned by such alteration or unavailability.
· Parking Fee’s/Tickets. You are liable to pay all parking fees and fines if the
valid parking space is not available.
· Toll Roads. If We are required to use toll roads for Your delivery, You are
liable to pay toll road fees.
· Payment by Third Party. If You arrange with Us or instruct Us that Our
charges are to be paid by a third party, and if that party does not pay the
charges within 5 business days of the date set for payment or, if no date is set
for payment, within 5 business days of the date of invoice, You agree to
thereupon pay the charges.
· Default Charges. If amounts are outstanding from You to Us for more than 30
days, we will be entitled to charge interest at the Commonwealth Bank
maximum personal overdraft interest rate for amounts not exceeding
$100,000 from time to time, calculated on monthly rests.
7. LOSS OR DAMAGE
· We will only be liable for the proportion to which the loss or damage to the
Goods is caused by or contributed to by Our negligence (including the
negligence of any Subcontractor). We will not be liable for loss or damage to
the Goods caused or contributed to by You or someone else that We are not
responsible for at law.
· We will not be liable for any loss or damage, nor any delay which results from
any cause beyond our control.
· Damage to Goods – Packaging. If the Goods sustain damage by reason of
defective or inadequate packing or unpacking, and the packing or unpacking
(as the case may be) was not undertaken by Us or a Subcontractor, We will
not be liable.
· Damage To Goods – Inherent Risk. Certain goods (including but not limited
to electrical, mechanical appliances, computer equipment, scientific
instruments, certain musical instruments, pot plants, plants, glass items and
furniture made of pressed wood,) are inherently susceptible to suffer damage
or disorder being moved no matter how carefully they are handled. We will
not be liable in respect of these items.
· Damage To Goods – Dismantling and Re-assembly. Part of the removal may
require the dismantling of goods and their reassembly. At your request, we
may do so but accept no responsibility for any damage or loss occurring or
resulting. We do not guarantee reassembly, and will charge for the time it
takes regardless of non-completion.
· Damage To Goods – The goods weigh in excess of 80 kg. We may refuse to
remove large or cumbersome goods and may carry separate additional charges
and any damage which occurs will be at the Your sole risk.
· If there is any loss of or damage to goods that You consider to have been
caused by Us, please ensure You notify Our office no later than 24 hours after
completion of the job. Unless You advise Us within 24 hours of completion of
the job, We will not be responsible or liable for any such alleged loss or
damage.
· Our liability for any loss, failure to produce or damage howsoever caused
shall be limited to $100.00 per item (including the case, bundle, package, or
container). We shall be entitled to repair the damage or replace any item
instead of paying. Our total liability (if any) shall not exceed the total of
$500.00 per move.
· Liability for damage will only be accepted if it may be proven without
reasonable doubt We have been negligent in the manner in which We have
conducted the move.
8. INSURANCE
· We are insured for public and product liability for damages up to
$10.000.000. In the insurable event, the excess fee of $500 is payable by You.
· Additional Insurance. You are responsible for arranging additional Home
Contents and Personal Property Transit Insurance with an insurer of Your
choice if $50 per item or $100 for the whole move does not meet Your
requirement as per clause 7.8.
· If We, in the discharge of any liability, make payment of any amount to You in
respect of loss of, damage to or delay in delivery of the Goods, You hereby
assign to Us all rights which You have under any policy of insurance to
recover that amount and You hereby irrevocably appoint Us as your attorney
with full power in Your name to claim and recover that amount and You will
execute all documents and provide all information as may be necessary to
enable Us to obtain the full benefit of this clause.
9. DISPUTES
· Notification of Dispute. If You or We consider that a dispute has arisen in
relation to this agreement (either during the Services or after they have been
completed), written notice of the dispute will be given to the other party. Even
if that notice is given, You and We must continue to perform any obligations
outstanding by Us under the agreement.
· Excess will be payable by the customer or the client for all insurance claims.
10. VARIATION AND NOTICE
· The terms of these conditions cannot be varied other than by Your and Our
mutual consent. Our consent can only be given by a proprietor, director,
secretary or manager, and must be evidenced in writing.
· Any notice to be given by Us to You may be given personally or by prepaid
post addressed to Your address last known to Us, or by facsimile to a
facsimile number at that address, or by electronic mail.
11. APPLICABLE LAW
· The law which governs this agreement will be the law applicable in the place
in which the agreement is made